Support

Write to support@anemoialabs.com and a person will answer, usually within a day. It helps to include your phone model, your iOS version and what you were doing when the problem happened.

My subscription is not showing

Make sure you are signed in to the App Store with the same Apple Account you subscribed with, then use Restore Purchases on the subscription screen. If it still does not appear, write to us with the date of the purchase.

How do I cancel?

Subscriptions are managed by Apple. On your iPhone open Settings, tap your name, then Subscriptions, choose Beardly and tap Cancel Subscription. Deleting the app does not cancel it.

Can I get a refund?

Apple handles refunds for App Store purchases. You can ask for one at reportaproblem.apple.com.

The camera will not take a photo

Check that Beardly is allowed to use the camera in Settings, Beardly, Camera, then close and reopen the app. If it still does not work, write to us with your phone model and iOS version.

How do I delete my account?

Write to support@anemoialabs.com from the email address linked to your account, or tell us that address, and we will delete your account, your answers and your photos. The Privacy Policy lists exactly what is removed.